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January 4, 2023

The recent cancellations over the holidays at Southwest Airlines serve as a reminder of the importance of keeping software and operating systems up-to-date for organizations. In this post, we’ll take a closer look at the incident and the lessons that can be learned from it.

What happened?

Southwest Airlines’ Skysolver system is a tool used to manage the airline’s schedule and make changes to flights as needed. However, a software glitch caused the system to cancel a large number of flights over the holidays, leading to significant delays and disruptions for travelers.

According to Southwest Airlines, the issue has since been resolved, but not before causing significant headaches for hundreds of thousands of travelers. Many were stranded at airports or had to scramble to make last-minute travel arrangements as a result of the cancellations.

What can we learn from this incident?

  • The importance of staying up-to-date: Outdated software and operating systems can be vulnerable to glitches and other issues that can disrupt operations and negatively impact customers. By keeping them up-to-date, organizations can minimize these risks and ensure that their systems are running smoothly.
  • The cost of neglecting updates: The disruptions caused by the software glitch resulted in significant delays and disruptions for travelers, as well as a significant impact on Southwest Airlines’ reputation. By keeping software up-to-date, organizations can avoid similar issues and the associated costs.
  • The benefits of proactive maintenance: By regularly updating software and other systems, organizations can minimize the risk of disruptions and ensure that their operations are running smoothly.
  • Maintaining cybersecurity: The more outdated software is, the more vulnerable it is to malware and hacks. Keeping software and operating systems up to date ensures that the most current security patches are applied.

The incident at Southwest Airlines serve as a reminder of the importance of keeping software and operating systems up-to-date for organizations. By taking this lesson to heart, organizations can minimize the risk of disruptions and ensure that their systems are running smoothly. Make sure to keep software and operating systems up to date.